Contact & Support
Get help with your email delivery service. Find answers to common questions or reach out to our support team.
We typically respond within 24 hours during business days. For urgent issues, include "URGENT" in your subject line.
Frequently Asked Questions
QHow do I start sending emails with your API?
First, sign up for an account and get your API key from the dashboard. Then, make a POST request to our /emails endpoint with your email data. Check our documentation for detailed examples in various programming languages.
QWhat programming languages do you support?
Our REST API works with any language that can make HTTP requests. We provide official SDKs for Node.js, Python, PHP, Ruby, and Go. Community SDKs are available for other languages.
QHow quickly can I integrate your service?
Most developers can send their first email within 5 minutes. Our simple API design and comprehensive documentation make integration straightforward.
QWhat are the API rate limits?
Rate limits vary by plan. Free accounts can send 100 emails/day, Pro accounts get 10,000/day, and Enterprise accounts have custom limits. Rate limit headers are included in all API responses.
QDo you support webhooks?
Yes! We send webhooks for delivery events, bounces, complaints, and opens/clicks. You can configure webhook endpoints in your dashboard and choose which events to receive.
QCan I send bulk emails?
Absolutely. Our API supports both single emails and bulk sending. For large volumes, use our batch endpoint to send up to 50 emails per request efficiently.
QHow do I set up my custom domain?
Add your domain in the dashboard, then configure the required DNS records (SPF, DKIM, and DMARC). We provide step-by-step instructions and verify your setup automatically.
QWhy is domain authentication important?
Domain authentication improves deliverability by proving you own the sending domain. It helps your emails avoid spam folders and builds trust with email providers.
QCan I use multiple domains?
Yes, you can add multiple domains to your account. Each domain can be configured independently with its own authentication settings.
QWhat's your email delivery rate?
We maintain a 99%+ delivery rate through our robust infrastructure, IP warming, and reputation monitoring. We actively monitor blacklists and work with ISPs to ensure optimal deliverability.
QHow do you handle bounces and complaints?
We automatically process bounces and complaints, updating your account status in real-time. Suppression lists are maintained automatically to protect your sender reputation.
QDo you provide delivery analytics?
Yes! Our dashboard shows detailed analytics including delivery rates, opens, clicks, bounces, and complaints. You can also access this data via our Analytics API.
QIs your service SOC 2 compliant?
Yes, we're SOC 2 Type II certified and GDPR compliant. We undergo regular security audits and maintain strict data protection standards.
QHow do you protect my data?
All data is encrypted in transit and at rest using AES-256 encryption. We use secure data centers and implement strict access controls for our infrastructure.
QDo you store email content?
We temporarily store email content for delivery purposes and retain metadata for analytics. Email content is automatically purged after 30 days unless you opt for longer retention.
When contacting support, please include:
- • Your account email or API key (last 4 characters only)
- • Detailed description of the issue
- • API request/response examples if applicable
- • Error messages or status codes
- • Steps you've already tried